A Relationship Manual

Patrick Thibodeau writing in the Computer World talks about how IAOP (International Association of Outsourcing Professionals) is working on developing what I call a "relationship manual"  that will help in paving the way for seamless outsourcer-provider relationships.Cynthia Kearney of Johnson and Johnson who is involved in this development is emphasizing ‘disclosure, candor and metrics’ ; indeed key ingredients in buyer-seller relationships.

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