“Dating Sunday” and Customer Relationship Management

The tectonic shift in marketing occurred¬† in the late 1980’s and 1990’s particularly with the publication of Dwyer, Schurr and Oh (1987) that spelt out the parallel between the long term human marriage and business relationships. It was earlier in Europe that scholars of the European Industrial Marketing and Purchasing Group figured out that B2B relationships are long term that B2B marketers who really sold anything already used.Similarly in B2C marketers had been using customer¬† relationships data for a hundred years in direct ma

%d bloggers like this: