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The new iPhone 3G is great, although being tied down to one carrier (AT&T) might be constraining for some as are the extra charges for Internet access. However, it is really a great device particularly for those who need to get onto the web while on the go. And now CRM vendors like Salesforce.com and biggies in the ERP business Oracle and SAP are getting into top gear to provide access via the iPhone 3G. Check out the scoop on all of this in the article here.
Driving the CRM application to the iPhone or Blackberry will certainly improve adoption of CRM software. More so, in these challenging economic times when new business is difficult to get and existing customers might have needs that businesses might find less costly to service.