The news that Skype is available with Salesforce.com is interesting for two reasons. First, Sales Force Automation (SFA) systems can be introduced with or without ERP particularly if they are web based like salesforce.com. Second, innovators who really use SFA will certainly try Skype particularly calling computer to phone. I use red italics for "really use" because there is large evidence that Sales Forces are wary of SFA adoption- but perhaps the Internet and easy applications and the benefits of collaboration might be helping the adoption of SFA along. I am sure that time will tell but going by some of the comments on this interesting development on the web, the jury is still out on how the Skype and Salesforce.com alliance will pan out.