Conversion occurs when customers finally visit your website on their own

Conversion occurs when consumers start
visiting your website on their own. Before that happens a common concern among
online advertisers is that "we don't see orders."  Part of the
reason is that advertising and web analytics is not linked together as discussed
in a previous post. The bigger reason is the lack of understanding of the
consumer journey.


StratoServe-Consumer Journey
Here is a diagram that the folks at Google
Think Insights
have put out that shares data about how the consumer is influenced
before she/he places an order. Using a variation of the AIDA (Awareness, Interest, Desire, Action) model
Google describes how overall consumers move the buying journey and actually
place an E-Commerce order.

The graphic alongside presents data (Google
Analytics, Q4 2012. N = US: 130M conversions (12K profiles) Note that the
purchase paths in this report are each based on interactions with a single
ecommerce advertiser, Google Source) and lets understand
them in context of the AIDA model. Here is how the AIDA model plays out in
digital markets:

  1. Awareness:
    Think of a prospect that is not aware of your brand or offering. To create
    awareness the data suggests that display advertising like banners help
    substantially.
  2. Interest:
    (Consideration in graphic above) is helped by Social media. In other
    words, a social media presence like a Facebook page or Facebook
    advertising helps to move the prospect along- when awareness exists
  3. Desire:
    (or Intent above) is solidified with email campaigns and paid search
    advertising like Google AdWords. 
  4. Action:
    (or Decision in diagram above) is helped with paid referral and organic
    search. The important point is that today once you vaguely remember a
    website or idea you simply search online for it. In other words you are
    aware, have interest and desire playing at the back of your mind. 
    While steps 1-3 are the  pre-conversion "assist" stage the
    conversion occurs when prospects realize that buying your offering is just right for them.

The Google Think Insights article
clarifies the real nature of the sales funnel which is that at the buying stage
prospects are already primed to consider you and buy your product or
service. At that point if you show up through referrals or organic search you
have a huge chance of converting prospects. Probably you have prospects at each
part of the AIDA chain and different campaigns/vehicles will help convert them.
Before customers are ready to buy, they should be able and willing to find you
online. Contact StratoServe.

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