If you can get your organization and partners to “live” your value proposition it can do wonders for your customer happiness and business model.
The lingering pandemic, the Ukraine war, supply chain problems and inflation has all types of organizations reviewing their “value” proposition. The idea of an explicit contract in B2B and an implicit contract in B2C used to involve fewer parties. If there was a serious dispute there was arbitration, courts or government regulators who would step in and try to sort things out. No longer true in the world of instant social media. Think of Elon Musk’s Twitter purchase situation.
For everyday business it’s simply keeping your promises to your customers. To be fair, our experience is that Elon Musk is pretty good with Tesla in keeping customer promises. No matter how the Twitter acquisition plays out.
Since marketing is about customer value, it’s important to clarify the idea of value proposition in these challenging times:
The drone industry is booming. And the number of companies authorized to use drones for commercial drones is up from 499 to over 5000 in just one year according to the NBC Today show. The number of personal drones registered has risen to over a million in the USA. Currently the Xponential 2016 Conference andContinue reading “Drones for commercial use up ten times in one year- pizza delivered by drone?”