I am really glad to see the surge of recent interest on knowledge process outsourcing and the shared service domain. End of March you have the Orlando Florida event where you have the eminent strategy guru Ram Charan leading the proceedings. On a more applied and "what I can I do with this KPO thing specifically" note is the nice event at New York on April 29 and 30 .
The KPO summit is chaired by the noted Duke University Professor Arie Y. Lewin . Talks include financial sector KPO by Andy Eftathiou ; types of KPO including business,investment and legal research by ;the India advantage by Ron Somers, and a KPO best practices panel discussion with Vasant Bennett , Ken Cutshaw EVP and General Counsel of Church’s Chicken and Ranjit Dua of Dua Associates.
On April 30th we have Julio Ramirez on finance and accounting KPO, Marcia Mcleod of Williams Energy on contracting, Lawrence A. Schultis on risk management in contracting, Jack Diggle of Prince OMC on managing human resources in KPO, A group from CPA Global ( Bhaskar Bagchi, Inder Duggal and Susan Hanstad) with an operational KPO case study; comparing India,Ghana,Philipines and Eastern Europe for KPO with Harry van Geijn of Fortis Insurance International; a case study of managing the "stay behind" workforce by Steve Hosle of AOL followed by Fauzia Zaman Malik of Accenture on captive vs build operate and transfer (BOT) models and finally Frank Cocuzza of Penske (check out this story here) on relationship governance for KPO. Those new to BPO and KPO might like to attend the pre-conference sessions by David Perla of Pangea3 LLC to prep for the main event.
KPO has indeed come a long way from my various efforts since 2005 on "Global Outsourcing of Knowledge Based Services"!