Best Buy to close fifty stores: rethinking the value of face to face advice with the Internet

If you have visited  any US  Best Buy store you would have noted the quite extraordinary knowledge and talent of their store sales force. So it is a disappointing to learn  that Best Buy will be closing 50 stores. Because neither the stores or the sales people can be much better. It's just that theContinue reading “Best Buy to close fifty stores: rethinking the value of face to face advice with the Internet”

Where did medical transcription, tax preparation, legal documents work get outsourced? To self-service technology

Just a few years ago if you traveled in small town India you would see billboards  offering medical transcription training. Students would be put through rigorous training to learn medical terms and also go through intense training to understand the American physician's accent on each of these highly technical medical terms. For the assurance wasContinue reading “Where did medical transcription, tax preparation, legal documents work get outsourced? To self-service technology”

Upcoming KPO/BPO learning opportunities in Florida and New York

I am really glad to see the surge of recent interest on knowledge process outsourcing and the shared service domain. End of March you have the Orlando Florida event where you have the eminent strategy guru Ram Charan  leading the proceedings.  On a more applied and "what I can I do with this KPO thingContinue reading “Upcoming KPO/BPO learning opportunities in Florida and New York”

KPO is back in the news

Knowledge Process Outsourcing (KPO) is back in the news with estimates ranging from $10-17 Billion/year volume by 2010. I ran the first ever  MBA elective on "Global Outsourcing of Knowledge Based Services" in Fall 2005 – and a  CAPM seminar in April 2006, with the same title. While well attended, I think KPO  classes andContinue reading “KPO is back in the news”

Mature Global design Strategies improve profits

I was rather happy to read the Aberdeen report’s summary which highlights that global product design and development leads to reduction in product development time and time to market while allowing the protection of intellectual property through Digital Rights Management. This blog and my research has been investigating these issues for some time and IContinue reading “Mature Global design Strategies improve profits”

LOL -Limitation of Liability-with Jim Bergman

The talk by Jim Bergman on Tuesday at CAPM turned out to be great. Jim gave folks a heads up on IACCM  and the real need for the buy-sell and legal side of companies to speak to each other instead of remaining in their silos.Organizations tend to, for example, not really understand their customer warrantyContinue reading “LOL -Limitation of Liability-with Jim Bergman”

India Happy 60th Birthday-why a great global knowledge partner

As I watched Dr. Manmohan Singh, India’s Prime Minister first pay traditional tribute at the Raj Ghat, the memorial built for Mahatma Gandhi the father of modern India and then unfurl the Indian flag I was struck with a sense of awe. Awe because India has achieved the seemingly impossible, built a democratic open societyContinue reading “India Happy 60th Birthday-why a great global knowledge partner”

Outsourcing Diversity

Outsourcing is not simply to reduce cost and potentially improve efficiency and increase innovation. It clearly is a way of getting a contractor or business partner to do "non-core" things which you cannot do, unable to do and perhaps think that you don’t need to do. One interesting recent story is  about big organizations whoContinue reading “Outsourcing Diversity”