One of my industry contacts on the outsourcer side once revealed over lunch that his American born ( probably 3rd Generation) parents were chiding him for being the outsourcing manager of a financial sector major. My friend’s Dad lamented that he was overseeing the "export of American jobs" and was generally unwilling to share theContinue reading “The word “Outsourcing””
Author Archives: StratoServe
Customer Service across Countries
It is great to be back in the US. British Airways turned out to be quite nice with a very large bunch of customer support people at the Indira Gandhi International Airport, Delhi. They had a separate gate and from 4 am there were young customer service folks at every step: getting your baggage screened;Continue reading “Customer Service across Countries”
Aircraft Maintenance,Repair and Overhaul (MRO)
The Indian domestic airline scene is seeing frenetic growth. Privatization of airlines and a surging middle class keep multiple airlines busy. Consider that an airlines was offering seats to Patna (Eastern India) from Delhi at half the second class air-conditioned rail fare. Unimaginable even blasphemous just twelve months ago! Boldly, airlines are offering booking servicesContinue reading “Aircraft Maintenance,Repair and Overhaul (MRO)”
Indian Social System, 711 and 8% growth
I had planned to update my blog more frequently during my India trip but things have been so busy and fascinating that I have been slow. This despite excellent connectivity but I do wish I had gone in for the Reliance wireless Internet than the faster, but less mobile DSL line. In any event myContinue reading “Indian Social System, 711 and 8% growth”
Customer Satisfaction and Outsourced Prayers
Having arrived in New Delhi last week, I am still wondering at the massive changes I am seeing here. Notably the roads situation is much better with frenetic construction going on- on all fronts. Everyone seems to be realizing that that infrastructure needs to improve and is indeed improving rapidly. Also customer service whether itContinue reading “Customer Satisfaction and Outsourced Prayers”
Bill Gates leaves Microsoft while Apple leaves Bangalore…
The news on Thursday that Bill Gates will leave operational command of Microsoft and be full time with the Bill and Melinda Gates Foundation from July 1, 2008 did not shock the stock market. Succession at Microsoft is likely to be a smooth affair. Observing how aggressively Microsoft expanded development work in India we canContinue reading “Bill Gates leaves Microsoft while Apple leaves Bangalore…”
Technology, Jobs and Home-Depot
This MSN report from the Bureau of Labor Statistics offers one angle of jobs outlook for the US. It suggests that many jobs that can be simplified and done by technology will be done by technology. Simplification includes consolidation of farms to larger ones which will find the smaller farmer out of work. Stock clerksContinue reading “Technology, Jobs and Home-Depot”
Cross-Sourcing between Pune and Nebraska
The popular press calls it a "culture" and "logistical" problem. The solution is "cross sourcing" according to this article in the Economic Times of India. Xpanxion an Atlanta based software outsourcing company is moving back it’s quality testing and deployment activities to Nebraska. The company wants to take the best of the world! They wantContinue reading “Cross-Sourcing between Pune and Nebraska”
Medical Outsourcing
Had been hearing about this since last year and now the Time magazine article has done an excellent piece on medical outsourcing. Consider this from the article that at current rates US would be spending $1 out of every $5 of GDP on health care by 2015. Yet, 1 out of 4 Americans would beContinue reading “Medical Outsourcing”
Outsourcing Diversity
Outsourcing is not simply to reduce cost and potentially improve efficiency and increase innovation. It clearly is a way of getting a contractor or business partner to do "non-core" things which you cannot do, unable to do and perhaps think that you don’t need to do. One interesting recent story is about big organizations whoContinue reading “Outsourcing Diversity”