My Outsourced Life- New Hollywood Movie

AJ Jacobs, Editor at Large of Esquire Magazine undertook a one month exercise of outsourcing his personal and professional tasks to two firms in Bangalore.  These tasks included buying movie tickets and fighting with his wife via outsourced email. Times of India reports that Jay Roach of "Meet the Fockers" fame will be directing aContinue reading “My Outsourced Life- New Hollywood Movie”

Customer Aggregation for rental car companies

Just returned from a wonderful trip to the South West including a great presentation at the Summer American Marketing Association at San Francisco. My presentation on ‘Managing Intellectual Property in Global Outsourcing of Services’ was well received. Several senior scholars felt that the topic was really exciting. Encouraging! Drove through scenic 101 through  Silicon Valley,Continue reading “Customer Aggregation for rental car companies”

New MBA Course

The  announcement for for the New MBA Elective on "Global outsourcing of knowledge based services, " is now out. A personal career action plan is something I had been thinking about adding to the course work and have now done so. The last week also had me busy preparing the presentation at the American MarketingContinue reading “New MBA Course”

HR Outsourcing and Transformation

A recent EquaTerra survey suggests that certain areas within HR are growing rapidly in the outsourcing domain. Apparently, tasks like payroll processing;benefits administration and HR-IT are the areas organizations find most useful to reports a Hewitt Associates study that 94% of organizations outsource at least one HR function. The Business Wire EquaTerra report alsoContinue reading “HR Outsourcing and Transformation”

Sarbanes Oxley Compliance

After the Y2K rush on code writing  it appears that Sarbanes Oxley Compliance is the next big effort. Both articles and my industry friends tell me that this is an area where everyone is rushing in to make sure that they are compliant. The Worldcom CEO Ebbers photo does send a cautionary message. In theContinue reading “Sarbanes Oxley Compliance”


"Innovation Generation in Buyer Seller Relationships" is my Ph.D. dissertation topic. Somehow, there is little talk in the media about the importance of B-to-B relationships which really have given rise to the popularity of B-toC relationships and CRM systems in the B-to-C domain. It was thus good to read about provider-outsourcer relationships from UK. Apparently, Continue reading “Relationships”

4th of July and satisfied customers

What a great day- great weather , hotdogs with mustard sauce and fireworks in the evening. We had called Calcutta (now Kolkata) and guess what – folks totally unconnected with outsourcing  knew all about the 4th of July holiday. Young folks working at Call Centers for  US companies were having a day off. Just toContinue reading “4th of July and satisfied customers”


In his recent story in the North West Indiana Times, Keith Benman mentions the phenomena of "backsourcing” (earliest scholarly citation I could find Hirschheim, R. and M. Lacity. "Backsourcing: An Emerging Trend," Journal of Strategic Outsourcing Information, 45, 1998, pp. 78-89, Jeff Kaplan has a nice article too) where outsourcers become dissatisfied with outsourcing resultsContinue reading ““Backsourcing””

The excitement and scare of “alerts”

I intended to update my blog every few days and oops I find that I have not been posting stuff. My excuse, I got "scared" with the ongoing developments in the knowledge based outsourcing domain. How did I find out ? By subscribing to "Google" alerts and "Proquest" refereed publications alert. In my scholarly world,Continue reading “The excitement and scare of “alerts””

Alan Greenspan and “The World is Flat”

I had just happened to switch on the CSPAN televised testimony of Federal Reserve Bank Chairman , Alan Greenspan (June,9 , Joint Economic Committee of the US Congress). It was delightful to see how each Committee Member enjoyed the opportunity of talking to the venerable Greenspan! Somehow the MSM (Main Stream Media) has not pickedContinue reading “Alan Greenspan and “The World is Flat””

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