// <![CDATA[ // <![CDATA[ var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); // ]]> // ]]> Amazon sales are up by 40% and analystsContinue reading “Amazon sales up 40% as Kindle and e-book sales soar -implications for business”
Category Archives: Culture
Gandhi, Indian Commonwealth Games, Melinda Gates – how will a new democracy like Afghanistan really look like?
The Mahatma had his 141st birthday without much fanfare on 2nd October 2010 as India was caught up with the 19th Commonwealth games and the Ayodhya controversy. The latter resulted in a ban on text messages lest there be flare-ups between Hindus and Muslims based on “hi-tech” cell phone text based inciting. Here’s the openingContinue reading “Gandhi, Indian Commonwealth Games, Melinda Gates – how will a new democracy like Afghanistan really look like?”
Southwest Airlines and AirTran Merger : synergy in routes -just need to align “low-cost” culture
Herb Keller got Southwest Airlines going and was much celebrated as a CEO who knew how to get the mission and vision of the company “owned” by every employee- a feat that most CEO’s can only dream of doing. The current Southwest CEO and Chairman Gary Kelly favors serving larger airports that Southwest earlier avoidedContinue reading “Southwest Airlines and AirTran Merger : synergy in routes -just need to align “low-cost” culture”
“Outsourced” at NBC is so yesterday
It seems that the new “Outsourced” series on NBC is a TV version of the movie Outsourced (2006). At such a difficult economic time in the USÂ – hackneyed stereotypes of Americans and Indians do not foster global understanding and are certainly not funny if the US viewer is unemployed. Just see the comments onContinue reading ““Outsourced” at NBC is so yesterday”
Employees First -Customers Second – the enabling CEO and Gen Y
Vineet Nayar ‘s ideas are quite remarkable and yet simple. He says that its really important to be able to motivate employees through transparency ,empowerment and enabling. The employee should truly feel that this is her/his company, cause and customer and s/he is the “owner”. Also Nayar is one of the first large company CEO’sContinue reading “Employees First -Customers Second – the enabling CEO and Gen Y”
Organizatinal change and innovation- understanding tribes in Afghanistan and thinning out
September, 2010 .Face it – innovation and change in organizations is really difficult but most business organizational change and innovation pale in comparison to what Gen Petraeus needs to deliver in Afghanistan. In Afghanistan, we have thousands of years of poor governance compared to the benchmark of the observers’ governance standard of the time. ButContinue reading “Organizatinal change and innovation- understanding tribes in Afghanistan and thinning out”
Housing market woes reflect slow jobs and underlyng slow income as US home based call center outsourcing takes off
var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); With the stock market barely above 10,000 pundits are pointing to the 27.2% decline in existingContinue reading “Housing market woes reflect slow jobs and underlyng slow income as US home based call center outsourcing takes off”
Groupon taps into social media to get new customers for small businesses
var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); Groupon is one brilliant idea to actually make social media work for small business. The wayContinue reading “Groupon taps into social media to get new customers for small businesses”
Eat,Pray and Love author’s book “Committed” and Buyer-Seller Relationships
var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); The movie Eat,Pray and Love opens tomorrow. The author Elizabeth Gilbert has another book out calledContinue reading “Eat,Pray and Love author’s book “Committed” and Buyer-Seller Relationships”
Jet Blue Slater incident and co-creation of the service experience in the Internet age, fixing the baggage problem upstream
var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); The Jet Blue Steven Slater incident resonates hugely with the public on several counts: We allContinue reading “Jet Blue Slater incident and co-creation of the service experience in the Internet age, fixing the baggage problem upstream”