Everyone of us has customers whether internal or external to the organization and the easy research on the Internet is something we need to factor in to our customer service and customer retention efforts. Let's think about doctors,AT&T wireless and Blackberry. Talk to doctors and they tell you how frustrating it is to deal withContinue reading “Beware- your customers do their own research ! Of doctors, AT&T and Blackberry”
Category Archives: Insurance
US Innovation: A High-Tech small sector led growth is the answer ?
Where can US Innovation lead to jobs is a question on everyone's minds. A clue is from today's stock rally, spurred in part by the Fusion-io IPO, after six days of stock market losses. Fusion-io makes flash memory storage and its largest customer is Facebook who use their infrastructure to manage all those millions ofContinue reading “US Innovation: A High-Tech small sector led growth is the answer ?”
Healthcare innovation: treating elderly dementia patients in nursing homes
The elderly in nursing homes are particularly vulnerable patients, entirely dependent on the good sense and good will of professional care givers. Hence the question of giving anti-psychotic drugs to aggressive dementia patients to calm them down and basically give less trouble to care givers. As much as 88% of these wrong prescriptions are claimedContinue reading “Healthcare innovation: treating elderly dementia patients in nursing homes”
Medical insurance innovation: Doctor’s offices – collect the co-pay at patient visit!
All medical insurers are trying to improve their innovation efforts with new hires who will improve different elements of the health insurance value chain. Let us look at the co-pay process at the doctor-patient link in the medical insurance business. If you observe, there is great variation in processes across the same insurance companies "network"Continue reading “Medical insurance innovation: Doctor’s offices – collect the co-pay at patient visit!”
Southwest airlines: does aircraft maintenance mimic auto maintenance behavior ?
During the great recession (2007-2009) people became more conscious about repairing their cars since they were not going to be buying a new car soon. Airlines too slowed down maintenance to cut costs ,if you think about it in the context of the cracks found in the Southwest Airline planes. Consider this : individuals notContinue reading “Southwest airlines: does aircraft maintenance mimic auto maintenance behavior ?”
19th century gas pipelines to be replaced in the US-needed for natural gas industry
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MetLife Chief Investment Officer Steven Kandarian becomes CEO for prudent investments
Steven A. Kandarian the Chief Investment Officer of MetLife has been named CEO in part for his foresight in not investing in subprime mortgages. “We like what we have on our books” Kandarian says towards the end at a Bloomberg interview – June 10, 2009 – almost two years ago -see the video: As theContinue reading “MetLife Chief Investment Officer Steven Kandarian becomes CEO for prudent investments”
Why do you cover glass buildings with fishing net – in India? -To balance democracy with business-
By the time (this post from January 2011) I figured this one out, our favorite taxi-cab company cab had reached the Hyderabad,India airport and I missed taking a picture. This was one image that should have appeared in this “New Year” post. Anyway let me explain why 20-50 floor glass buildings were covered with aContinue reading “Why do you cover glass buildings with fishing net – in India? -To balance democracy with business-“
Chinese Premier Wen Jiabao in India soon after Sarkozy of France as both economies surge after 2000 years
// <![CDATA[ var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); // ]]> Leading a team of 400 Chinese businesspeople the popular "people's premier" WenContinue reading “Chinese Premier Wen Jiabao in India soon after Sarkozy of France as both economies surge after 2000 years”
Healthcare – avoiding Washington gridlock and growing jobs
Americans are sagacious and have given an electoral verdict and its really important for Congress to understand the mandate. Consider healthcare reform. The time has come to spell out what the details of healthcare reform will look like. If there are differences between the political parties – they need to sort it out between theContinue reading “Healthcare – avoiding Washington gridlock and growing jobs”