Everyone of us has customers whether internal or external to the organization and the easy research on the Internet is something we need to factor in to our customer service and customer retention efforts. Let's think about doctors,AT&T wireless and Blackberry. Talk to doctors and they tell you how frustrating it is to deal withContinue reading “Beware- your customers do their own research ! Of doctors, AT&T and Blackberry”
Category Archives: Product Life Cycle Management -PLM
Competing in a knowledge economy: Thomas Friedman on Innovation -but how ?
Friedman's new book with Mandelbaum extols Americans to innovate at every level to get back to the growth and prosperity path. The question is how? Every one is in a "locked" in mode – locked in to the supply chain and distribution channel and of course to the production process."Lockedin"worked till about the late 1990'sContinue reading “Competing in a knowledge economy: Thomas Friedman on Innovation -but how ?”
Netflix pushes US distribution for streaming Internet video and DVD on way out
As discussed in an earlier post Netflix offering only streaming video in global markets seems to be spreading to the US market and has outraged Netflix subscribers. Netflix wants subscribers to spend about $16/month if they want both DVD and streaming- a 60% increase in contrast to paying $7.99/month for either service. A definite nudgeContinue reading “Netflix pushes US distribution for streaming Internet video and DVD on way out”
US Jobs McKinsey : more management work from “soup to nuts” ?
More management work from soup to nuts even- if you know only soup making best- seems to be the signal from the US job market. For example, companies are not willing to pay separately for project management when they outsource IT and similarly in-house the workfrorce from R&D to Marketing and Sales,Supply Chain and EngineeringContinue reading “US Jobs McKinsey : more management work from “soup to nuts” ?”
Congratulations to Big Blue IBM for 100 years of constantly reinventing itself
At a time when American businesses feel vulnerable its time to reflect on some personal recollections about IBM over the years, some of which are being recounted fondly today, 100 years of IBM. A culture that is shared and if you don't join in as an employee you are ejected pretty early . Sounds toughContinue reading “Congratulations to Big Blue IBM for 100 years of constantly reinventing itself”
US Innovation: A High-Tech small sector led growth is the answer ?
Where can US Innovation lead to jobs is a question on everyone's minds. A clue is from today's stock rally, spurred in part by the Fusion-io IPO, after six days of stock market losses. Fusion-io makes flash memory storage and its largest customer is Facebook who use their infrastructure to manage all those millions ofContinue reading “US Innovation: A High-Tech small sector led growth is the answer ?”
Why Ford Motors strategy on emerging markets and small cars is great for 50% growth
Alan Mulally of Ford Motors sees 50% growth from the emerging markets of China,India and Africa. They are increasing small car models from five to fifteen in China and from three to eight in India.In an earlier post this blog had discussed about how Mulally reduced complexity at Ford and it seems that the currentContinue reading “Why Ford Motors strategy on emerging markets and small cars is great for 50% growth”
Southwest airlines: does aircraft maintenance mimic auto maintenance behavior ?
During the great recession (2007-2009) people became more conscious about repairing their cars since they were not going to be buying a new car soon. Airlines too slowed down maintenance to cut costs ,if you think about it in the context of the cracks found in the Southwest Airline planes. Consider this : individuals notContinue reading “Southwest airlines: does aircraft maintenance mimic auto maintenance behavior ?”
Rolls Royce engine troubles: why aviation industry closes ranks on safety but pharma can’t
You might have heard (November 10, 2010) about the Qantas plane to Sydney whose engine parts blew out part of the fuselage and the plane luckily made it back to Singapore. Since then several airlines with the Rolls Royce engines have been grounded for checks and verification.
[Note: This post from November 10, 2010 was updated for formatting issues on May 31, 2021]
iPhone4 antenna problems missed by the lack of situated knowledge?
var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); It seems that situated knowledge went missing at the iPhone4 development with a new manager forContinue reading “iPhone4 antenna problems missed by the lack of situated knowledge?”