var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); The Net-neutrality issue is center stage again with the discussion about the Google-Verizon deal. If youContinue reading “Net-neutrality is important and the Google-Verizon proposal is unlikely”
Category Archives: Web/Tech
Jet Blue Slater incident and co-creation of the service experience in the Internet age, fixing the baggage problem upstream
var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); The Jet Blue Steven Slater incident resonates hugely with the public on several counts: We allContinue reading “Jet Blue Slater incident and co-creation of the service experience in the Internet age, fixing the baggage problem upstream”
Rethinking the postal service business model -capitalizing on the local distribution presence of the US Post
// <![CDATA[ var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); // ]]> If you remember this Seinfeld episode from the "go-go" 90's there wasContinue reading “Rethinking the postal service business model -capitalizing on the local distribution presence of the US Post”
The Facebook Webshift: WikiLeaks and Shirely Sherrod
This is what we call the “Facebook Webshift.” (This post from July 2010). Just look at Bradley Manning the alleged WikiLeaks person and he could be just any “invincible” college undergrad- anywhere in the world with an average of 300+ Facebook friends- many whom he has not actually met or dealt with. Everyone trusts everyoneContinue reading “The Facebook Webshift: WikiLeaks and Shirely Sherrod”
Why are great companies like Apple (iPhone4) and Glaxo (Avandia) not able to deal with post new product launch problems?
// <![CDATA[ var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); // ]]> It is really surprising why otherwise great companies don't have a post-launchContinue reading “Why are great companies like Apple (iPhone4) and Glaxo (Avandia) not able to deal with post new product launch problems?”
Wall Street starts hiring but Main Street needs to go global
var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); Wall Street has started hiring again and that could be a leading indicator of job recoveryContinue reading “Wall Street starts hiring but Main Street needs to go global”
“Go West (now overseas)” or at least source iPhone parts globally for a thriving business !
var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); The stock market is back above 10,000, BP is looking at distinct possibilities of plugging theContinue reading ““Go West (now overseas)” or at least source iPhone parts globally for a thriving business !”
Clinical Trial participants found easier on Facebook than Google AdWords
var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-857684-6']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); Recruiting pharmaceutical clinical trial participants is a 2.3B$ industry.If you can recruit the appropriate candidate forContinue reading “Clinical Trial participants found easier on Facebook than Google AdWords”
Google,Scholar and B2B “Mirror mirror on the wall”
According to Pew Research 57% people have Googled themselves. On the CNN website an informal poll puts the number at over 80%. This is the Snow white “mirror mirror on the wall” effect in the digital age ! I was surprised that young people actually monitor their online reputations more closely than older people. TheContinue reading “Google,Scholar and B2B “Mirror mirror on the wall””
B2B Sales -focus less on customer contact and more on solutions
A recent (2010) article in the McKinsey Quarterly suggests that the “push push” and “constant contact” approach in sales is avoidable in B2B sales particularly for high-tech products and services. 35% of the 1200 firms surveyed felt that they were contacted too much!