First class mail at the USPS is down. In fact down from 104 Billion pieces in 2001 to 73.5 Billion pieces last year and is projected to go down to 39 Billion pieces in 2020. As a result the post office is cutting half its mail processing facilities besides planning huge cuts in deliveries andContinue reading “USPS to slow down first class mail: how the Internet affects your business”
Category Archives: Change Strategy
Website Re-Design: do not remove old content if you want your audience to find you
All manner of organizations seem to get tired of the look and feel of their advertising and communication material. Consequently billions are spent worldwide on re-launch, re-branding, re-design just because the audience is "supposed" to have got tired of the "old" design. If you notice only the biggest brands (like Coca Cola and McDonald's )Continue reading “Website Re-Design: do not remove old content if you want your audience to find you”
Dow over 12,000: Globalization can work on the governance side as six Central Banks Co-ordinate.
That the Dow closed over 12,000 today is great news.The European debt crisis had cast a pall of gloom across stock markets worldwide and in the US things looked bleak till the news that six Central Banks of the world had come together to enhance financial liquidity in their respective markets. If the "Occupy Movement"Continue reading “Dow over 12,000: Globalization can work on the governance side as six Central Banks Co-ordinate.”
Supply Chain CSR: tracing child labor in growing cocoa beans for chocolates
Just as we get into the holiday mood and enjoy chocolates the focus is on where the cocoa beans come from that go into making chocolate that brings so much holiday cheer to the affluent- worldwide. The BBC Story highlights Nestle's efforts in trying to bring traceability to the labor aspects of the cocoa beanContinue reading “Supply Chain CSR: tracing child labor in growing cocoa beans for chocolates”
What an 80 year old workforce means for organizations and innovation opportunities
Working till you are 80 years old is not a happy thought, particularly if you want to retire at 65 or 67. But 25% Americans think that they might have no other alternative. From an older worker's point of view not being able to retire is hard as is dealing with the stereotype of beingContinue reading “What an 80 year old workforce means for organizations and innovation opportunities”
Why is online holiday sales set to grow 15% in a slow economy?
With high US unemployment,nervous stock markets a volatile Europe and general uncertainty you have to wonder at the 15% growth estimates for on-line sales this year. Forrester estimates that this year online holiday sales will be $59.9B up 15% from the 2010 number of $51.7B. The growth rate and the sheer large numbers imply aContinue reading “Why is online holiday sales set to grow 15% in a slow economy?”
Occupy Wall Street goes global-tipping point for Corporate Social Responsibility(CSR)
The global spread of the occupy Wall Street movement is a tipping point for Corporate Social Responsibility (CSR) . Just check out the CBS News Video report from yesterday that includes Pete from NYU who is planning to drop out of his Finance program to help manage the funds of the movement. "Economic justice" isContinue reading “Occupy Wall Street goes global-tipping point for Corporate Social Responsibility(CSR)”
Beware- your customers do their own research ! Of doctors, AT&T and Blackberry
Everyone of us has customers whether internal or external to the organization and the easy research on the Internet is something we need to factor in to our customer service and customer retention efforts. Let's think about doctors,AT&T wireless and Blackberry. Talk to doctors and they tell you how frustrating it is to deal withContinue reading “Beware- your customers do their own research ! Of doctors, AT&T and Blackberry”
Organizational routines are much maligned to hinder innovation but are critical for execution
Somehow organizational routines have got a bad rep (reputation) when it comes to innovation. "Not invented here" is that kind of view where "tradition" and "custom" takes precedence above trying to do something new or innovative. But guess what ? "Customs" bring us closer to being a tribe which is amusingly one of our basicContinue reading “Organizational routines are much maligned to hinder innovation but are critical for execution”
Information is power- or is it? move out of shuffling information as a knowledge worker
In the paper and pre-Internet age information was power and organizations had people who just had a piece of information and did not share it with others mostly out of oversight and sometimes out of the intent of holding on the "power." Today with Google,social media, wiki-leaks access to information is just too high andContinue reading “Information is power- or is it? move out of shuffling information as a knowledge worker”